Refund Policy

Last updated: 2026-05-03

We want you to feel good about Charts Hub. If you don't, we'll make it right.

Free plan

The Free plan is permanent and requires no payment. Nothing to refund — if you don't need Pro features, simply stop using the paid features. There's no charge.

14-day refund window

Within 14 days of your first paid charge — Monthly, Annual, or Lifetime — email us and we'll refund you in full.

Subsequent renewal charges (i.e. month 2 of monthly, year 2 of annual) fall outside the refund window. Cancel anytime from the Account screen in the app (Manage subscription) to stop further charges — you keep access until the end of the period you've already paid for.

After the refund window

For Monthly and Annual: cancellation stops future renewals, but the most recent paid period is non-refundable. You keep access until the period ends.

For Lifetime: refunds are only available within the first 14 days. After that, your purchase is final — you keep lifetime access.

How to request a refund

Email samvelpetros@gmail.com from the address you used to purchase. We'll process the refund back to your original payment method; depending on your bank it can take 5–10 business days to appear.

Your statutory rights

This policy is in addition to any mandatory consumer-protection rights in your country of residence (for example, the 14-day right of withdrawal under EU consumer law). Nothing here limits those rights.

Questions

Email samvelpetros@gmail.com.